Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine the right size for my Superfeet insoles?
We recommend choosing a size based on your current shoe size. If you fall between sizes, we suggest sizing up and trimming the insole to fit your specific footwear using the existing factory liner as a guide.
What is your return policy for worn products?
We offer a 60-day Satisfaction Guarantee. If you are not satisfied with your purchase, you can return your items for a full refund or exchange within 60 days, even if they have been trimmed or worn.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your order sooner.
Can I wash my Superfeet insoles?
Yes. Hand wash your insoles using mild soap and lukewarm water. Use an old toothbrush to remove dirt. Air dry only; do not place them near a heat source or in a dryer.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.